Resources & Support

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

1. What type of products and services do you provide?
2. How do I go about getting an estimate from you?
3. What is a proof and why is it important that I look at it?
4. Why do the printed colors look different from the colors on my screen?
5. What file format should I use when submitting my electronic document for printing?
6. Once I submit the documents, how long will it take to finish my job?
7. What is your policy on returns, refunds and cancellations?

1. What type of products and services do you provide?

   Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

2. How do I go about getting an estimate from you?

   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives. You can reach us at 575.393.8188.

3. What is a proof and why is it important that I look at it?

   In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. It is important to inspect the proof carefully. Look for any spelling or grammatical errors and be sure that all the content and information is correct. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

4. Why do the printed colors look different from the colors on my screen?

   In short, printers and monitors produce colors in different ways.

   Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

   When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

5. What file format should I use when submitting my electronic document for printing?

   PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

6. Once I submit the documents, how long will it take to finish my job?

   Simple jobs, like business cards, are often completed and delivered within 2 business days after the final proof is approved. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

7. What is your policy on returns, refunds and cancellations?

   Return/Refund Policy: All sales are final and we do not offer cash refunds. We will send you a proof for your approval before your order is printed. But, at the sole discretion of The Color Printer, if we determine that we made a production error, we will happily reprint your order. Complete customer satisfaction is our goal.

   Cancellation Policy: Once you have approved your proof, your order goes into production and cannot be cancelled.